General Yousko Trading Market BV (“Zena Jewelery”, “zenajewellery.nl”, “we”, “our”, “us”) respects the privacy rights of its online visitors/customers (“you”, “you”, “your” ) and recognizes the importance of protecting the information collected about them. Zena Jewelery has a 'Privacy and Cookie Policy' which we use as a guideline for how we collect, store and use the information that our visitors give us. The following information is provided by Zena Jewelery for the peace of mind of our visitors and to enable our visitors to be fully informed of these guidelines. By visiting Zena -Jewellery.com you accept and agree to the guidelines and practices described in this Privacy and Cookie Policy and our Terms and Conditions. Zena Jewelery may use personal information to process your orders, to process payments, to manage your account, and to provide its visitors with a personalized shopping experience. This Privacy and Cookie Policy does not apply to websites managed by other organizations to which we link and we are not responsible for any personal information sent by you via Zena Jewelery to these third parties. So always make sure you read the privacy policies of these companies before sharing your personal information with them. Privacy We are responsible for the processing of personal data as shown in this privacy statement. If you have any questions and/or comments, we can be contacted via the details below. Zena Jewelery Bremstraat 95 2403EL Alphen aan den Rijn info@zenajewellery.nl Zena Jewelery collects personal information in various ways when you place an order or when you register for services offered by Zena Jewelery. By registering you accept the collection of your personal information by Zena Jewelery. In order to process your order, check for fraud and complete your order, we must collect and store the following information for each order placed; your name, email, home, shipping and billing address and telephone number. What do we do with your data? It is very important to know that we handle your data with the utmost care. We store this data securely and cannot be accessed by unauthorized persons. Your data will only be used internally at Zena Jewelery unless it is necessary for us to give this data to someone else. If that is the case, we ensure that they handle it as safely as we do. We use your data for various purposes, such as processing your order and offering appropriate offers that match your wishes. We do not intend to collect data from website visitors who are 16 years or younger, only if they have permission from their parents or guardian. We cannot check age, so we encourage parents to be involved in their children's online activities. If there are any uncertainties or questions about this, please contact us at info@Zenajewellery.nl. The personal information you provide may be shared with fraud detection services and credit check agencies. Where we are legally obliged to do so, we will also provide this information to any relevant legal authority. Shipping information such as your address, email address and telephone number may be shared with courier services. This information is shared to provide you with the best service and will not be passed on by our couriers to third parties for any other purpose. Credit card and bank details will never be shared with third parties and will only be used to process your order. Credit card details are encrypted and are not visible to Zena Jewelery employees. In addition, we collect information about website traffic, wish lists and other commercial information which we use to map consumer patterns which we use for internal research, marketing purposes and to adapt our website to better meet the demands of our consumers. to fulfil. Protection of your personal information Zena Jewelery does as much as possible to ensure the security, integrity and privacy of information you provide to us. When you place an order or access your account information, we use Secure Sockets Layer (SSL) encryption to protect this information from improper use. In addition, we do as much as possible to ensure that the parties with whom we collaborate and with which we share your data apply the same standards. Accessing and Changing Personal Information If, for any reason, you are concerned that the personal information Zena Jewelery has collected from you is incorrect, please log in to our website to review and change your personal information. Only you have access to this personal data through your username and password. Subscriptions We apply a registration policy when it comes to communication via e-mail. When you register for the newsletter, you will receive an occasional email via zenajewellery.nl. After registration, it is always possible to unsubscribe from registration in our email database. The purpose of registration is to collect information to enable you to receive up-to-date information and product offers from us. By subscribing to our newsletter you consent to receive communications from us via email. However, whenever we contact you by email after this, you will be given the opportunity to unsubscribe from this service by clicking on the unsubscribe button at the bottom of the email. You can also unsubscribe by sending an email to info@zenajewellery.nl. Subscribers to our newsletter receive email notifications for new products, special offers, events and discounts. These notifications may also include marketing information from Zena Jewelery subsidiaries, or selected partners. We never sell your information to third parties for marketing purposes. Customer service You can reach us by email, Facebook, Instagram, WhatsApp and chat. We can also be reached by telephone. In order to help you quickly, we look up your details in our system, so that we can answer your question or find a solution as quickly as possible. We also analyze these contact moments so that we can improve our service and serve you even better next time. Newsletters To stay fully informed about the latest collection and best promotions, you can sign up for our newsletters. You can sign up for the general newsletter or boutique-related newsletters so that you also stay informed of events locally. We ask about your interests so that we can send newsletters that meet your wishes and needs. We also ask for your date of birth, so that you receive a nice gift on your birthday. We send the newsletter approximately twice a week, with the exception of (discount) promotions. If you no longer wish to receive newsletters, you can easily unsubscribe via this page. Promotions & competitions Would you like to participate in a promotion or competition? Please leave your name and email address so that we can carry out the promotion and declare you as a possible prize winner! Your data will only be used for the relevant promotion unless stated otherwise. Social media If you contact us via social media, we will not store any information about you. Business customers and partners We also store data of our business contacts, but we handle it with the same care as the data of our other customers. If we carry out an assignment for you, we use the personal data for, for example, a quotation or invoice and to make agreements. Vouchers from Sovendus GmbH: To select a voucher offer that is currently interesting for you, Sovendus pseudonymises and encrypts the hash value of your e-mail address and IP address to Sovendus GmbH, Moltkestr. 11, 76133 Karlsruhe, Germany (Sovendus) (Art. 6 (1) f GDPR). The pseudonymised hash value of the e-mail address is used to take into account any objection to advertising from Sovendus (opt-out) (Art. 21 (3), Art. 6 (1) c GDPR). The IP address is used by Sovendus exclusively for data security purposes and is generally anonymized after seven days (Article 6 (1) f GDPR). Sovendus also sends pseudonymised data for accounting purposes; order number, order amount and currency, session ID, coupon code and time stamp to Sovendus (Art. 6 (1) f GDPR). If you are interested in a voucher offer from Sovendus, and no opt-out has been registered in the Sovendus system at your e-mail address, when you click on the Sovendus banner that is only shown in this case, they will provide you with an encrypted salutation, name and e-mail. email address to Sovendus for the preparation of the voucher (Article 6 (1) (b) (f) GDPR). Further information about the processing of your data by Sovendus can be found in the online data protection guidelines at www.sovendus.nl/kleding_inzake_gegevensbescherming/ Fraud We hope to never have to deal with fraud, but if necessary, we use customer data to prevent and combat fraud. If necessary, we must pass on data to government authorities. (Postpay If you have succeeded in our webshop and you want to pay for the order, you will enter a secure payment environment to complete your purchase. If you pay with iDeal, your details will be stored in our administration so that we can easily process any returns. Do you prefer to pay with a credit card? You will then be redirected from our secure payment environment to an external payment environment. If there are unpaid invoices, we will forward your details to a collection agency and/or bailiff who will process further processing. personal advice If you visit our webshop or follow us on social media, we would like to keep track of what you like. We are happy to give you personal advice through advertisements on Facebook, for example. We do this using cookies. Reviews We like you! We are very happy with reviews and would like to hear if you are satisfied with your purchase. When you leave a review with us, you can choose whether to leave your personal information and whether we can contact you. Are you curious about the data we have about you or would you like to change or delete something? Then go to your Zena Jewelery account or contact customer service. Cookies The information shown below is provided to you so that you are fully informed about what cookies are and which cookies we use at Zena Jewelery. This allows you to make an informed decision about continued acceptance of these cookies. What are cookies A cookie, also known as a web cookie, browser cookie, or HTTP cookie, is a piece of information sent from a website and stored on a user's hard drive while browsing a website, which tracks the user's movements. follows on this website. When the user surfs to the relevant page again, the data stored in a cookie can be retrieved by this website to inform it of this user's previous activity. Use of Cookies by Zena Jewelery Zena Jewelery uses cookies that we can request when you visit our website again in the future. By surfing our website, you give us permission to place a cookie on your hard drive and retrieve it when you visit zenajewellery.nl again in the future. We use cookies, among other things, to track how often a visitor visits our website, what the contents of his shopping cart are and what his previous purchases were in order to provide content that is relevant to the interests of this visitor. To do this, we use website functionality cookies, website analytics cookies, customer preference cookies and targeting cookies. The use of cookies is an industry standard and most web browsers are set to automatically accept cookies. However, if you wish, you can change this to prevent cookies from being automatically accepted. If you specifically do not want to accept cookies from our website, you can do this on a cookie-by-cookie basis, provided your browser allows this. If you choose to limit cookies or not receive cookies, you can continue to use most of the functions of our website, such as viewing and ordering products, but you should be aware that not everything will function as usual. meant. If you want to delete cookies that are already stored on your device, please consult the help section of your browser. Questions and complaints If you still have questions after reading this or if you need clarification about our Privacy and Cookie policy, please send an email to info@zenajewellery.nl.